Privacy
What we keep, and what we never see.
Last updated 11 November 2026. LightHope Family is operated by LIGHT HOPE LLC.
The short version
- There are no accounts. We do not ask for your name or email to use the app.
- Scripts, visit notes and saved items are stored in your browser, on your device. We cannot read them.
- The rehearsal coach is the only feature that sends what you write off your device. The draft is used to produce the reply and is not stored by us.
- We use no advertising, no third-party analytics and no tracking cookies.
- We do not knowingly collect anything from or about children.
What stays on your device
The app stores the following in your browser's local storage: your answer to the age question, your consent, your chosen region for helplines, script builder answers, visit prep notes, saved scripts, your volume setting, which feedback button you pressed on each card, and, if you subscribe, your licence key. You can erase all of it at any time from Saved → Erase everything on this device, or by clearing site data in your browser.
What is sent to our server
| What | Why | Kept |
|---|---|---|
| A coach draft, with the listener and goal you chose | To write the suggestion | Not stored. It is processed in memory and discarded. |
| Anonymous event counts (for example "a card was opened") | To see which parts are useful | Daily totals only, with no identifier |
| Feedback taps (useful, not for me, made me uneasy) | To find and fix problems | Daily totals per card, with no identifier |
| A one-way hash of your network address, salted and changed daily | To apply the daily limit on free coach drafts | Deleted within three days |
| Subscription reference and status (subscribers only) | To turn Plus on and off | While you subscribe, and as long as required for accounting |
We do not write what you type into logs, error reports or analytics.
Who else is involved
- Cloudflare hosts the site and runs the AI models used by the coach (Workers AI). Your draft is processed on Cloudflare's systems to produce the reply. Like any web host, Cloudflare processes network information such as IP addresses to deliver and protect the site.
- Stripe handles payment if you subscribe. Stripe collects your payment details and email address; we never see your card number. Stripe's privacy policy applies to that information.
We do not sell personal information, and we do not share it for advertising.
Sensitive topics
People use this tool to think about health and family matters. That is why the app is designed so that we do not receive those details. Please leave names and identifying facts out of coach drafts; the suggestion will be just as good without them.
Children
The service is for adults. We do not knowingly collect personal information from anyone under 18, and the practices ask you not to enter details about your child. If you believe a child has provided information to us, write to us and we will delete what we can identify.
Your choices
Because we hold almost nothing that identifies you, most requests are answered by the erase button in the app. Subscribers can ask us to delete their subscription reference after cancelling, subject to accounting rules. Depending on where you live, you may have legal rights to access, correct or delete personal information, or to complain to a regulator. To make a request, write to hello@lighthope.ai.
Changes
If we change what we collect, we will update this page and its date before the change takes effect.