Terms of use

1. What the service is

LightHope Family is an educational practice tool. It offers written practices, a script builder, an AI rehearsal coach, an appointment note and optional wind-down sounds, to help adults prepare for conversations at home and with health professionals.

2. Not medical care, and not for emergencies

The service does not provide medical, psychological, legal or other professional advice, diagnosis or treatment, and it is not a substitute for any of them. No clinician reviews what you write. Never disregard professional advice or delay seeking it because of something on this site. If you think you or someone else may be in danger, call your local emergency number immediately.

3. Who may use it

You must be at least 18 years old. By using the service you confirm that you are. The service is not directed to children.

4. The rehearsal coach

The coach is an AI language model. Its suggestions are generated automatically, may be inaccurate or unsuitable for your situation, and are not professional advice. You are responsible for what you choose to say or do. Do not submit other people's confidential information or anything unlawful, and do not try to make the coach produce content it is designed to refuse.

5. Plus subscription

• Trial. Plus starts with a 7-day free trial. If you cancel before the trial ends, you are not charged.
• Billing. After the trial, you are billed in advance at the price shown at checkout, monthly or yearly depending on the plan you chose, until you cancel. Prices are in US dollars and exclude any tax that applies.
• Renewal. The subscription renews automatically at the end of each period.
• Cancelling. You can cancel at any time from Plus → Manage billing inside the app. You keep Plus until the end of the period you have paid for.
• Refunds. If you were charged and Plus did not work for you, write to hello@lighthope.ai within 14 days of the charge and we will refund that charge. This does not limit any rights you have under the law where you live.
• Licence key. Plus is activated by a licence key shown after checkout. It is for your personal use. Keep it safe; we may reissue or disable a key that is shared widely.
• Price changes. We will tell you before a price change applies to your next renewal.

Payments are processed by Stripe.

6. Acceptable use

Do not misuse the service: do not attempt to break or overload it, access it by automated means beyond ordinary use, or use it to harm, harass or monitor another person.

7. Our content

The practices, scripts, sounds, design and software are owned by LIGHT HOPE LLC. You may use, print and share them for your personal, non-commercial use. Scripts you write are yours.

Clinical bodies and publishers cited on this site are referenced as sources only. They have not reviewed or endorsed the service.

8. No guarantee of results

The service is provided "as is". We do not promise that it will improve any relationship, mood, sleep or health outcome, or that it will be uninterrupted or free of errors. To the extent the law allows, we exclude implied warranties.

9. Limit of liability

To the extent the law allows, LIGHT HOPE LLC is not liable for indirect, incidental or consequential losses, and our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim or 50 US dollars. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Changes and ending

We may change the service or these terms. If a change materially affects you, we will update this page and its date before it takes effect. You may stop using the service at any time. We may suspend access for misuse.

11. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the place where you live.

12. Contact

LIGHT HOPE LLC, hello@lighthope.ai.